Refund policy
We want you to love your purchase. If something isn’t right, we’re here to help.
This policy operates in addition to your rights under the Australian Consumer Law, which cannot be excluded.
Change of Mind Returns
We accept returns for change of mind under the following conditions:
- Return request is made within 14 days of receiving your order
- Item is unused, unworn, and in original condition
- Item is returned in its original packaging
Please note:
- Customers are responsible for return shipping costs
- Original shipping costs are non-refundable
Faulty or Damaged Items
If your item arrives damaged, faulty, or not as described:
- Please contact us within 7 days of delivery with photos and a description
- We will offer a replacement, repair, or full refund, as appropriate
- We will cover any return shipping costs in these cases
Exclusions
For hygiene and safety reasons, we do not accept returns on:
- Earrings (if applicable)
- Custom or personalised items
- Items that show signs of wear, damage, or alteration
Refunds
- Approved refunds will be processed back to your original payment method
- Please allow 5–10 business days for funds to appear, depending on your bank
Exchanges
We offer exchanges for:
- Different sizes or styles (subject to availability)
- Requests must meet the same conditions as returns
How to Request a Return
To start a return, please contact us with:
- Your order number
- A brief explanation of the issue
We’ll provide instructions on how to return your item.
Contact Us
If you have any questions, please reach out to us at:
thegraceriley@gmail.com